Privacy Policy

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Privacy Policy

At Hero Eco Med, we are committed to protecting the privacy of our customers, visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact details, email address, shipping/billing addresses, and any other details you provide when placing orders, signing up for newsletters, or contacting us.
Non-Personal Information: IP address, browser type, operating system, and website usage data through cookies and other tracking technologies.
Payment Information: Payment details provided during transactions are processed securely and are not stored by us.

2. How We Use Your Information

The information we collect is used for:

Processing orders and delivering products or services.
Responding to inquiries, customer support requests, or feedback.
Personalizing your website experience based on preferences.
Sending updates about our products, services, or promotions (with your consent).
Ensuring website security and improving its functionality.

3. Sharing of Information

Hero Eco Med does not sell, rent, or trade your personal information to third parties. However, we may share your information with:

Service Providers: Trusted partners who assist with payment processing, shipping, or website management.
Legal Authorities: When required by law, to comply with legal obligations or protect our rights and property.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies allow us to:

Analyze website traffic and user behavior.
Remember your preferences for future visits.
Provide a smoother, more personalized browsing experience.

You can control cookies through your browser settings, but disabling them may limit some features on our site.

5. Data Security

We implement robust security measures to protect your personal information, including encryption, secure servers, and restricted access to sensitive data. While we strive to safeguard your data, no online platform can guarantee absolute security.

6. Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request corrections to inaccuracies in your data.
Withdraw consent for marketing communications.
Request deletion of your personal information, subject to legal and operational constraints.

To exercise these rights, contact us at wecare@heroeco.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.