Delivery & Returns Policy

At Hero Eco Med, we aim to provide a seamless shopping experience with reliable delivery services and a hassle-free return process. Please read our delivery and returns policy to understand how we handle orders, shipping, and returns.

Delivery Policy

1. Order Processing

• Orders are processed within 1-2 business days after confirmation and payment.
• You will receive an order confirmation email with details of your purchase and a tracking number once your order is shipped.

2. Delivery Timeframes

• Delivery times may vary depending on your location and the shipping method selected. Typically:
  • Metro Cities: 3-5 business days
  • Non-Metro Locations: 5-7 business days
  • Remote Areas: 7-10 business days
• Delivery delays may occur due to unforeseen circumstances, such as weather, public holidays, or courier service issues.

3. Shipping Charges

• Shipping charges will be displayed at checkout and depend on the destination and product weight/size.
• Free shipping may be offered on orders above a specified value (if applicable).

4. Delivery Address

• Please ensure the delivery address provided is accurate and complete. Hero Eco Med is not responsible for delays or non-delivery due to incorrect addresses.
• If delivery fails due to an incorrect address, additional shipping charges may apply to resend the order.

5. Order Tracking

You can track your order using the tracking number provided in your confirmation email. For assistance, contact our support team at wecare@heroeco.com.

Returns Policy

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• The product must be:
  • Unused, undamaged, and in its original condition.
  • Packed in its original packaging, including tags, accessories, and manuals (if applicable).

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Items marked as "non-returnable" at the time of purchase.
• Products damaged due to misuse, wear and tear, or mishandling.

3. Return Process

• To initiate a return, email us at wecare@heroeco.com with your order number, reason for return, and supporting photos (if applicable).
• Once approved, you will receive instructions on returning the product.

4. Return Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
• In cases of defective or incorrect items, Hero Eco Med will arrange for a free pickup.

5. Refund Process

• Refunds will be processed once the returned product passes our quality inspection.
• Refunds will be credited to the original payment method within 7-10 business days after approval.

6. Replacement

• If you receive a defective or damaged product, you can request a replacement instead of a refund.
• Replacements are subject to stock availability.

Contact Us for Assistance

If you have any questions or concerns regarding your delivery or return, feel free to contact our customer support team:

• Email: wecare@heroeco.com

Thank you for shopping with Hero Eco Med! We value your trust and strive to provide a smooth and satisfactory experience.