To ensure you are fully satisfied with the product and experience, we will require 2 – 3 working days to process your order on placing it and 5 – 7 working days to have it delivered to your doorstop. Working days do not include – Saturday / Sunday or any national holiday. At times in case of transport strikes, please consider it as non working days.
To ensure delivery on time, we urge our friends for timely advance payments. We do not have cash on delivery payment service and we only take 100% advance payments currently from our retail customers. For more on payments and refund do go through our return and refund policies.
If due to any reason, you receive damaged item, please do inform to us immediately on receipt. We are more than welcoming to receive images showcasing the damage. It will only help our quality team to address your grievances quicker.
We would love to spread happiness to each and everyone of you, but sometimes it becomes difficult to deliver in case of the below mentioned scenarios, so we insist you do your best while letting us know where you want to receive the item
- Address incomplete, illegal, incorrect or cannot be located.
- You refuse or cancel your order on delivery.
Incase of return, check our return, refunds and exchange policy
The return address is as below:
HERO ECO MED (HERO ECO GROUP)
Focal Point, Chandigarh Road,
Ludhiana, Punjab, 141010